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MAIN LIBRARY
202 Cedar St
325-677-2474
SOUTH BRANCH
1401 S Danville Dr
325-698-7565
MOCKINGBIRD BRANCH
1326 N Mockingbird Ln
325-437-7323

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Frequently Asked Questions

Email Us if you have a question not addressed below.

CIRCULATION QUESTIONS
GENERAL QUESTIONS

1. What do I do if the library doesn't own an item I want?

Option 1: Make a Purchase Request to provide us with the title of the item, author, item type (i.e. printed book, eBook, audiobook, DVD, etc), as well as your name and 13-digit library card number. If we're able to acquire a copy, you will be placed on the reserve list and notified when it is available for pickup. You may also contact us by phone, or in person, during our normal hours of operatoin.

Option 2: For materials released more than a year ago, you may request the item through our Interlibrary Loan service to acquire the item from a library outside of Abilene. This generally takes 2-4 weeks to arrive.

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2. How do I get a library card?

Library cards are free to residents of Taylor County, and $10.00 for Texas residents who reside outside of the county. Library cards may be acquired at any branch library location during our normal hours of operation. Visit our Get a Library Card page for details.

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3. Can I get a library card if I do not live in Abilene?

Yes. Library cards may be acquired by any Texas resident. Learn more about non-resident library cards on our Get a Library Card page.

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4. How old do I have to be to get a library card?

There are no age restrictions for getting a library card; however, minors will require a parent/legal guardian to acquire a library card unless the individual is an emancipated minor.

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5. Why do I need an email on file with the library?

Although voluntary, patrons with an email address will receive email notifications from the library at a much faster rate than postal mail. Additionall, only patrons with email addresses in their account will receive pre-overdue notices to alert you of library materials 48-hours before they're due as a courtesy.

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6. Why am I not receiving my email notifications?

Contact Us and staff will verify we have your correct email address on file. Additionally, you may want to check your spam/junk email folder to see if our emails are being sent there so you may mark our emails as being safe to receive.

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7. What's a PIN and how do I get one?

A PIN is a personal identification number established when you register for a library card. PIN's are at least 4-digits and/or characters in length and allow you to access your account online, use our self-checkout machines, and more. If you did not register for a PIN, or don't remember what your PIN is, Contact Us and library staff may assist you in setting one up or changing your PIN. You may also update your PIN online (as long as you know your current PIN) by accessing the Change My PIN feature.

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8. How long does my library card last and how do I renew it?

Resident Library Cards 3-years
Non-Resident Library Cards 1-year

If needing to renew your library card, Contact Us or visit any branch library location and staff will ask to verify your contact information as well as collect the $10.00 annual fee if you have a non-resident library card.

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9. How long can I keep a book?

Books/Audiobooks/Music CDs 3-weeks
DVDs 2-weeks
Magazines & Bestsellers 1-week
Interlibrary Loan Items Due dates established by lending library.

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10. Can I checkout if I don't have my library card with me?

Yes. We will require a valid Photo ID to access your account. If you're a minor, library staff may verify your information to access your record. If needing a replacement card, they are offered for $1.00 at any branch library.

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11. I've returned a book the system says I haven't. What do I do?

Contact the branch library you returned the item to and library staff will access your account to renew the item and check all library branch locations to search for the title. If unable to locate the item, we may place an internal search to continue to look for it.

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12. Can I return books to any location?

Yes. Materials may be returned to any locations, including the university libraries at Abilene Christian, Hardin-Simmons, and McMurry Universities.

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13. Can I return books after the library closes?

Yes. All locations offer a 24-hour outside book drop for returning library materials.

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14. How do I renew library materials?

In-Person: Visit your library and staff will ask to see your library card to access your account and renew the items requested. You do not need to have the items present to renew them.

Phone: Contact Us during our normal hours of operation and library staff will ask for your 13-digit library card number to access your account and renew the items in question.

Online: You may Renew Materials Online 24/7. You will need access to your 13-digit library card number and PIN to access this feature.

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15. Why can I not renew certain library items?

You will not be able to renew library materials if:

Overdue: Items that are overdue may not be renewed online; however, you may renew these materials by Contacting Us over the phone or visiting the library during our normal hours of operation.

Outstanding Holds: If an item/s is on a reserve list with outstanding holds, they will not be available for renewal.

Interlibrary Loan: ILL materials are not renewable. They must be returned when they are due as indicated on the cover of each item.

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16. What are your late fees?

Books/Audiobooks/Magazines/Music CDs/Interlibrary Loan Materials = $0.10 per day per item

DVDs = $0.25 per day per item

Fines will not exceed $5.00 per item.

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17. I've lost a book. What do I do?

Contact Us and staff will assist you further. We may look towards renewing the item to give you an additional checkout to search for it if available. If needing to pay for a lost/damaged item, you will be charged the price of the item and a non-refundable processing fee depending on the type of item.

If you have paid for a lost item and later locate it, bring it back to the library with your receipt and library staff will be able to provide a refund (minus the non-refundable processing fee). Refunds are not available for damaged materials.

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18. How many items can I checkout?

Books = No limit

Audiobooks/DVDs/Music CDs = 10 titles per library card (DVDs may only be checked out on an adult library card)

Interlibrary Loan Materials = 10 titles per month

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19. How do I request an item or place a hold?

In-Person/Phone Hold: Visit or Contact Us and library staff will ask for your library card or 13-digit number to place a hold on an item for pickup at any of our three branch locations. Available holds are held for 8-days once they arrive.

Interlibrary Loan: Visit our Interlibrary Loan page to make a request (you will need your 13-digit library card number and PIN to do so). You may also visit or Contact Us and library staff may place the request on your behalf. Available Interlibrary Loan materials come with a set due date and the library will hold these items until they are due back to the lending library.

Online Hold: You may place a hold online on our catalog for materials. You will need your 13-digit library card number and PIN to do so.

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20. Can I access the library's catalog and databases outside of the library?

Yes. The online catalog and databases are accessible remotely from any Internet-enabled computer or device. You will need your 13-digit library card number to access most databases; however, the AncestryPlus database is online accessible inside the library.

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21. I can't log into the catalog? What's wrong?

Email or Contact Us and staff will assist you. Some of the common reasons may be due to having a fine in excess of $3.00, an expired library card, or our system may be temporarily down.

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22. Are there meeting rooms available at the library?

Yes. Both the Main Library and Mockingbird Branch offers access to meeting rooms. For more information, view our Meeting Room Section on our policies page.

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23. What holidays is the library closed on?

The library observes federal holidays. Visit our Locations/Hours page to view our holiday schedule for the current year. No library materials will have a due date on a holiday.

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24. Does the library offer programming for adults?

Yes. We offer a wide range of programming and adults can take advantage of our book club and various workshops hosted over a variety of topics on a regular basis. View our Events Calendar to see the current program listings.

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25. Does the library provide access to business center services?

All locations offer access to computers, word processing programs, printing, and Wi-Fi. Notary services are offered at both the Main Library and South Branch locations and available upon request. Scanning services are available at the Main Library; however, at this time we do not offer access to faxing services.

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26. Can I donate books to the library?

Yes. We accept donations at the Main Library (202 Cedar St). Items may be dropped off inside the library, or you may stop by the double doors in the alley way (near the outside book drop) and by ringing the door bell staff will help you unload your donations. You may do so between 9AM-4PM on weekdays. Contact Us if you have questions.

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27. Do you offer library tours?

All locations are available to provide tours to school groups, organizations, clubs, etc. Contact the branch location of your choice and library staff will connect you with the proper employee to handle your request.

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28. Do you have Wi-Fi?

Yes; Wi-Fi is available at all library branch locations during our normal hours of operation. No password is required to access our signal.

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29. Do you provide Internet access?

Yes; Internet-access is available at all library branch locations. You must have a valid library card to sign on or guests/visitors may see library staff to inquire about signing on as a guest.

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30. Do you proctor exams?

Yes; librarians at each location are qualified to serve as proctors for your examinations. This service is offered at no charge; however, we do as that you Contact Us and speak with library staff so we may acquire some information from you and answer your questions.

Although this service is free, charges may apply if requiring library staff to mail in a test. In this case, students will be responsible for the mailing fees.

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